Heaven-Sent Sun & Moon Pendant in Matte Gold
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Delivery & Returns Info
Delivery
All of our sterling silver jewellery comes packaged in one of our Christin Ranger branded gift boxes.
All purchases will be processed within 24 hours of order being made or you will be notified by e-mail.
Our standard delivery (£3.90) is via the Royal Mail’s 48 Hrs Service. Royal Mail aims to deliver within 2–3 days. Should you happen to be out when the Royal Mail call, they will leave a card and you can either contact them to rearrange delivery, or you can collect your parcel from your local sorting office.
For orders over £50 there is free delivery within the UK.
Express Deliveries – £6.50 for arrival next day is available for orders made by 12:00 noon. Once again the parcel is tracked from when it leaves our premises and requires a signature upon delivery.
INTERNATIONAL
Rest of the world – £9.50 (up to 3–5 working days) Be aware that during Covid these times can be varied.All international orders exclude tax. Customers will be required to pay local tax before your order is released to you by the shipping agents. While we endeavour to keep our fabric prices as low as possible, this tax payment is out of our control.
Returns
We want you to be pleased with your purchase. If you are not entirely delighted with the goods you have chosen, please ensure you return them to us unworn within 100 days.
In the rare event that your items arrive to you in less than perfect condition, please return them to us unworn within 14 days.
Read more about our 100 Days Fall In Love Guarantee.
We will be more than happy to provide a refund or you can exchange them for alternative products. Please keep all the packaging materials and return the goods as they were sent to you
Due to reasons of hygiene, earrings are non-returnable.
Products damaged in transit will be replaced at no cost with free delivery. Please inform us of any damage within three days of receiving your order.
In order to return goods to us, address your return package to:
Christin Ranger Jewellery
Old Church Barn
96 High Street
Battle, East Sussex
TN33 0AQWe recommend you obtain a free receipt of postage from the Post Office as proof of postage, as we can't accept responsibility for parcels lost in transit.
We will refund return/exchange postage costs if the item returned is faulty otherwise you will need to pay the cost of returning your unwanted items.
Please remember: the item is your responsibility until it reaches us. Returned items that arrive to us damaged or are lost in the post can't be credited.
Refunds & Replacements
Refunds are processed with 48 hours of receipt at our office. Please allow up to 14 days for it to clear your credit card account.
Returns are processed with 48 hours of receipt of returned goods. A replacement article should be at your door within 7 days. If a replacement article is no longer available you will receive notification and a refund.
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Customer Reviews
CHRISTIN RANGER'S 3 YEAR WARRENTY
Product Guarantee
Every handcrafted Christin Ranger Piece comes with our 3-year warranty against manufacturer’s defect. If for any reason your jewellery brakes or loses a stone, simply return it to us with the original order number and we will mend or replace it for you free of charge.
This guarantee only applies to jewellery purchased directly from Christin Ranger and not from 3rd party suppliers.
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